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XPAND

Shipping

Shipping & Delivery

USA Shipping

  • All USA orders are shipped domestically.
  • Orders ship Monday through Friday. Please allow 1-2 business days for handling and processing before shipment.
  • Delivery timelines listed below are in business days, begin once your order has shipped, and are estimated, not guaranteed. Delivery may vary due to carrier delays, weather, customs processing, or peak shipping periods.
Tracked ShippingEst. DeliveryCost
Standard5–7 business days$6.99
Expedited2–3 business days$8.99

Canada Shipping

  • All Canadian orders are shipped domestically from Ontario.
  • Orders ship Monday through Friday. Please allow 1-2 business days for handling and processing.
  • Delivery timelines listed below are in business days, begin once your order has shipped, and are estimated, not guaranteed. Delivery may vary due to carrier delays, weather, customs processing, or peak shipping periods.
Tracked ShippingEst. DeliveryCost
Standard5–8 business days$8.99–$10.99
Expedited3–5 business days$10.99–$12.99

New Zealand Shipping

  • New Zealand orders ship domestically. Delivery is estimated and can vary because of carrier delays.
Tracked ShippingEst. DeliveryCost
Expedited3–5 business daysAt checkout
Express2–4 business daysAt checkout

EU & UK Shipping

  • EU and UK orders ship from Ontario, Canada. VAT, duties and import taxes are assessed by local customs authorities.

International Shipping

  • International orders ship from Ontario, Canada. Expedited delivery is estimated at 8–12 business days plus local delivery time.

Tracking Information

Tracking is emailed to the address used at checkout once the order is dispatched. Check spam or junk folders if you do not see it.

Tracking Your Order

Tracked shipments include the courier and tracking number in the confirmation email. A carrier's delivered scan is treated as proof of delivery, so customers should check their mailbox, front desk and local post office before reporting a missing parcel.

Unsuccessful Delivery Attempted

Xpand cannot refund or replace packages when delivery fails because of an incomplete address, unknown addressee, unclaimed mail or a refused delivery.

  • Incomplete, insufficient or incorrect address
  • Addressee unknown at the delivery address
  • Mail left unclaimed at the local post office
  • Delivery refused by the recipient

Re-shipping & Handling Fee

Shipping fees are non-refundable. Returned shipments can be sent again after the relevant shipping and handling charges are paid.

RegionRe-shipping feeHandling fee
USA$8.99$2.99
Canada$8.99 tracked$2.99
International$8.99–$14.99$2.99

Returns & Refunds

Xpand offers a 90-Day Satisfaction Guarantee. Products must be unused, in original packaging, include every component and be returned within 90 days.

Return Conditions

  • Return within 90 days of delivery.
  • Keep the product unused and in its original packaging.
  • Include every component and a completed Return/Exchange Form.

Return Shipping

Return labels are not provided. Customers should use a trackable method because Xpand is not responsible for packages lost on the way back.

Refund Processing

Returned items are inspected within 15 business days. Shipping costs are non-refundable, and the refund applies only to items from the original order.

Refund Calculation Policy

Full-order refunds are reduced by standard shipping. Partial refunds are recalculated using the quantity kept, which can change bundle pricing and other applied discounts.

Return Addresses

USA: Xpand Inc., STE E-6420 Inducon Drive W, SE #44743, Sanborn, NY 14132

Canada: Xpand Inc., 1-1100 Courtneypark Dr. East, Mississauga, ON L5T 1S7

Exchanges

Email hello@xpandlaces.com to start an exchange or review the exchange steps in the FAQ.